Check the internal batteries which are located at the back of the unit, if the batteries are correct and have a good voltage send the unit into us for repair.
Ensure you have a 2gb SD card inserted, If this is correct enter into the ‘Utilities’ menu and select ‘Format SD Card’ this will set the SD card up to record the tester data.
Select the date and time menu (in ‘Utilities’ for EXP series), change the date and time then enter select to save. If you are unable to change the date and time please call for assistance.
Make sure the clamps are free from grease and dirt build up. Also carry out a visual inspection on the cable set looking for rips/tears. If the above are all ok please send the unit in for investigation.
Enter the ‘Utilities’ menu and select ‘shop info’ you will then be able to add your workshop name and address which will also be shown on your printouts.
Ensure the power cord is inserted correctly, turn on the black rocker switch (at this point the fan should rock slightly to indicate power at the circuit board), hold down the channel 1 button for 5 – 10 seconds, the unit should power up from standby mode. If this does not work please send the unit in for further investigations.
Put the charger in charge mode when connected to a battery above 5volts, use a multi meter across the battery terminals to see if the voltage rises above 13volts, if this does not happen please send the unit in for further investigation.
Link to Error Code Document
The batteries must be re-chargeable 1.2v and above 1600mah (this is vital)
Gear head tension adjustment is required (see below pictures)
The status light will flash after 1 minute after turning the charger on and will continue to do so.
The batteries will take 4 hours to charge providing the printer is switched off.
The charger will not supply the printer with enough power to print only to charge the batteries.
Check that the batteries are fully charged and that the thermal paper is inserted correctly.
If the above have been checked and are correct, please send the unit in for repair.
Possible communication path error, Call service for guidance.