FAQs
Service and Repair
Unfortunately, we do not offer a collection service at this time.
Once your unit has been received we will perform an in depth health check and email you a quotation and inspection report. This will be completed within 48* hours of us receiving your unit.
Once we have received payment/authorisation, we will repair and ship your unit back to you.
*Business days
Your unit is covered by Rotronics 6 Month Service Warranty. This covers any parts replaced during the repair.
Visit our Service and Repair page, fill out the repair form and follow the steps provided.
You will need to pay for/authorise repair works within 21 days of quotation.
Please send us your unit and all cables and accessories. This allows us to perform a full inspection of your unit.
For testers this includes testing cables, amp clamps, and any separate printers.
For chargers, the charge cables and any mains cables.
For brake bleeders, the top control panel and any catch bottles, pipes and adapters.
Due to us using specific parts from manufacturers we usually cannot repair units from other manufacturers. Please contact the team for more information.
Ordering
The easiest way to obtain a quote is by submitting an enquiry basket on our site. Our team will then send you back a quote for all of the items requested.
What details do you require to place an order?
We require the following details…
- Company name
- Address
- Email Address
- Phone Number
- Invoicing details (if different to shipping address)
Quotes are valid for 30 days from date stated on the quotation/proforma.
Once we have received payment/authorisation, we will repair and ship your unit back to you.
*Business days
Our team will respond to your enquiry as soon as possible.
Our offices are open Monday to Friday 8:30-5:00.
Delivery
We ship using DPD’s next day delivery service.
Due to conditions out of our control we cannot guarantee next day delivery. Any orders placed after 12pm will be dispatched next business day.
Yes.
We can ship abroad however we recommend getting in touch with the team to discuss shipping options and costs.
Yes, when your order is dispatched you will receive an email from DPD with all of your tracking and parcel information.
Yes, please get in touch with the team to organise your own courier service.
We cover all parcels with extended liability cover. If your parcel arrives damaged please keep all packaging and contact a member of the team as soon as possible.
You will be able to track shipping using DPD’s tracking service. If your parcel hasn’t arrived and there are no updates, please contact a member of the team who will be happy to help.
Yes, when ordering please let the team know if you need delivery on a specific date.
Payments
Yes, please call us.
Yes, submit an enquiry and our team can send you an online payment link.
We can accept Purchase Order (If you have an account with us), BACS payment and accept all major debit & credit cards.
We will always try our best to give you the best price where possible. If you find a product cheaper elsewhere, please let a member of the team know
In some cases, we can price match. If you find a product cheaper elsewhere please let a member of the team know.
Please email [email protected] for more support.
Purchase Orders
Contact a member of the team who will be able to help you with the application process.
We require the following details on a company headed page…
- Company Name
- Invoicing address
- Delivery Address
- Products Required
- Pricing
- Contact details
- Invoicing Email
Please email [email protected] for more support.
ROBIS
Midtronics CPX-900 ROBIS P & EXP-1000 FHD with an optional Wireless SD Card
You will need to contact a member of the team who can assign your tester to your account. Please contact us with your serial number and company details.
We set up ROBIS to be unique to your company along with a unique dashboard, please contact a member of the team who will be able to help get you set up.
