Service and Repair Terms and Conditions

In order for the Rotronics service and repair department, to provide the best service supporting your business. The following terms and conditions apply to all aspects of service, repair and calibration carried out.

These are in place to ensure that we deliver maximum customer service, with the aim of minimal disruption to you and your business, whilst we repair/service your essential piece of equipment.

 You the customer agree to:

• Complete and return a copy of the service and repair form (which can be downloaded from the Rotronics website https://www.rotronicsbms.com/repairs, and for calibration requests https://www.rotronicsbms.com/service-repair-centre/calibration-verification with all fields having been completed.
• By submitting your request, you agree to the following conditions:

1. 1. You are responsible for arranging shipment of your goods, (at your cost) which must be safely packaged and returned, clearly marked with the Rotronics Service Department address and postcode.
   2. To ensure you have authority to approve any such repair or calibrations costs, that are applicable.
   3. In the event of your product repair being validated under the warranty terms and conditions, Rotronics will pay for the replacement/repair of the unit (except for consumables used) along with return carriage free of charge.
   4. To ensure that a payment or purchase order is provided within a maximum of 21 days of submission of your request.
   5. In the event that you do not wish to proceed with a repair, and have the product returned unrepaired, you agree to pay for the inspection fee and return delivery charges.
   6. In the event that you wish to have the unit scrapped and not returned, Rotronics may waiver any such fees, (at the discretion of Rotronics) which will be agreed and confirmed at the time of the decision being made.

Upon receiving your request for repair/calibration, Rotronics will:

• Notify you (preferably by phone, where possible, or alternatively by email) to advise receipt of your repair.
• We shall confirm the point of contact details for yourself, and verify who may be contacted to authorise any works to be carried out.
• We shall notify you by telephone and email, as to any charges/costs associated with your repair/calibration, and formally submit a quotation for you to approve and authorise.
• Please note that no repair or calibration will take place (save for product covered under manufacturer warranty) before we receive authorisation from you.
• Rotronics will hold product requiring repair/service for a maximum of 21 days, thereafter, if we do not receive authorisation from you, Rotronics reserves the right to scrap* the unit.*Rotronics will make every effort in comminucating with you to obtain authorisation, however it is your responsibility to ensure we receive your decision and or authorisation during this period.