The Challenge

To have a warranty claim for more than £100,000 and not have any evidence to back up your claim, is worse than frustrating. ROBIS can help you here by providing data that will allow you to address the problems by presenting facts.

Ken Clark, Managing Director of Rotronics, has been working with a Commercial workshop, with over 800 vehicles in a southern region. They were receiving £100,000 warranty claims for one region alone each year.

The Commercial workshop had 12 months of outstanding warranty claims that were being rejected by the battery supplier, with claims getting nowhere because they had no real data on which to base their claim. The battery supplier was adamant that the batteries were not failing and that the workshop was negligent and not managing their batteries.

The

The Problem to Solve

The Rotronics team was asked to solve a problem for a customer in the north of England who was experiencing significant issues with a warranty claim relating to a Hybrid passenger vehicle. The EV battery pack (which contained a 24v lead acid pack) had failed, although the workshop team had an excellent battery management programme for the 24v battery in place.

The battery pack had been well looked after throughout its life and had been tested and charged at every opportunity, therefore the failure was unexpected. The battery manufacturer was not receptive to the claim and wanted to blame the customer for the failure.

The Solution

Ken Clark, Managing Director at Rotronics, says: “Our customer was already using ROBIS, which is our industry-first online reporting system

The Rotronics team has been working with a national public service vehicle company which has well over 50 depots throughout the UK, to help them understand and improve some costly issues that their workshops have been facing, relating to the use of their existing battery management technology.

What Problem Needed to be Solved?

Ken Clark explains: “Our customer came to us first, asking for guidance relating to how the battery management equipment already in use in their workshops was being used by their team of technicians.  The management team felt that there was a lack of consistency and control, and the test and charge results were varied and not always leading to obvious solutions.”

The Key Issues: